Job Description
For this role, we are specifically looking for a candidate who:
Is currently working (or has worked) with a consulting/services organization having
experience managing AMS engagements, including service delivery & stakeholder
management.
Has strong hands-on experience in SAP SuccessFactors (preferably with decent exposure
to the Employee Central (EC) module).
Has proven people / team management experience.
with only functional SF expertise and no AMS/team management exposure will not be a
suitable fit for this Module Lead position.
Looking for a seasoned SuccessFactors Lead Consultant to lead the day-to-day support,
operations, maintenance, and continuous improvement of SAP SuccessFactors solutions for
our client.
Responsibilities
1.Solution Ownership & Governance
Oversee the solutioning and working of the Consultants managing the SAP SuccessFactors
landscape in the support environment.
Oversee the overall maintenance of solution architecture across key modules such as
Employee Central, Performance & Goals, Compensation, Recruiting, Onboarding, and
Learning.
Ensure alignment of system configurations and enhancements with business processes and
global HR policies.
Define and enforce governance frameworks, design standards, and change management
procedures.
2.Support & Incident Management
Collaborate with Support Consultants for day-to-day operations.
Provide expert-level guidance and resolution for complex incidents, problems, and service
requests escalated by the L1/L2 support teams.
Coordinate with L3 functional consultants for root cause analysis of recurring issues and
implement preventive actions.
3.Release & Change Management
Oversee quarterly release reviews, impact assessments, and regression testing planning for
SuccessFactors updates.
Evaluate new features, innovations, and deprecations in SAP SuccessFactors release notes,
advising on adoption strategy.
Ensure smooth deployment of configuration changes, patches, and integrations into
production.
4.Continuous Improvement
Partner with HR and IT stakeholders to identify enhancements, process optimizations, and
automation opportunities.
Drive system upgrades, module expansions, and UX improvements using SAP best
practices.
Manage mini-projects or enhancements related to new functionalities, integrations, or
compliance requirements.
5.Leadership & Collaboration
Provide functional leadership to SuccessFactors support consultants and technical teams.
Collaborate with HR business owners, IT teams, Info Security, Data Privacy, Auditors and
external vendors to ensure SLA adherence and system reliability.
Mentor and guide junior consultants in technical and functional troubleshooting
Desired Skills and Qualifications
8+ years of overall SAP HR / HCM experience, including 5+ years in SAP SuccessFactors.
Should have minimum 2 E2E implementations in SuccessFactors. E2E Implementation
should be a greenfield project with multiple modules of SuccessFactors being implemented
and having geographic spread of 30+ countries.
Should have handled minimum 3+ SuccessFactors support projects with client having a
large geographic spread. Exposure to clients with geographic spread which includes Asia,
Americas and Europe.
Employee Central technical skillset is mandatory and should have worked on all sub
modules/features in Employee Central. Should have Time Off Implementation experience
across multiple geographies.
Expected to have in-dept process knowledge of other modules like Recruiting, Onboarding
and PMGM.
Should have worked on Employee Central Integrations etc to various systems. Deep
understanding of SuccessFactors architecture, data model, and integrations (via CPI,
Integration Center, APIs).
Experience managing quarterly releases, change control, and test cycles.
Excellent analytical, problem-solving, and stakeholder management skills.
Strong communication and leadership abilities, with experience managing offshore/onshore
support teams.
Nice to have skills:
SuccessFactors Associate Level Certification in Employee Central. Additional modules
certification would be an added advantage.
Experience managing multi-country landscapes and localization requirements
Availability: Immediate – 30 days
